Shipping policy

Shipping Policy

Made to order
Every item is custom made to order just for you. Nothing is pre-made or sitting in a warehouse — your piece is produced individually once you place your order.

Processing time
Production takes up to 30 business days before your order ships. This is the time needed to make your item, not a delay. You'll receive a tracking number by email as soon as it ships.

Shipping time
Once your order ships, delivery takes 6–12 business days to arrive.

Total estimated delivery
From the day you order, expect your item within roughly 5–8 weeks (production + shipping combined). These are estimates, not guarantees.

Tracking
As soon as your order leaves our facility, we'll email you a tracking number so you can follow it to your door.

Shipping delays
Shipping times are estimates and can be affected by carrier backlogs, customs, weather, or holidays — things outside our control. We aren't responsible for carrier delays once a package has shipped. If your tracking stops updating, email us at jaesoxn@gmail.com and we'll help you open a claim with the carrier.

Wrong or incomplete address
Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect or incomplete address provided by the customer. If a package is returned to us due to a bad address, you'll be responsible for reshipping costs.

Lost or stolen packages
Once a package is marked delivered by the carrier, we aren't responsible for lost or stolen items. If your tracking shows delivered but you didn't receive it, contact the carrier directly to file a claim.

Contact
Questions about your order or shipping? Email jaesoxn@gmail.com and we'll get back to you.